Korn Ferry Architect
The first product I worked on was Korn Ferry Architect, a work measurement tool. Architect allows users to create, manage, and evaluate jobs as an individual or with the guidance of a Korn Ferry consultant. It also allows users to gain a high-level sense of their organization's structure and identify areas of concern.
Below is the landing page for Architect. Our goal was to surface actions users would find important to their work within the product. 'My Recent Jobs' gives users quick access back to jobs they have recently been working on or viewing. 'Summary of Jobs by Grade' gives the user an overview of their organization and where potential gaps in their grading structure may lie. 'My Recent Job Summary Downloads' gives access to important content recently downloaded and 'Most Common Functions' summarizes additional data of your organization as a whole.
Next to the landing page, you can see what a Job looks like in Architect. A 'Job' is a single page that represents a position in your organization and contains basic job information, a breakdown of the Job Evaluation, and responsibilities and skills that a job may have. A Job is the core piece of data that makes Architect work.
One of the main features of Architect is comparing and evaluating jobs. Below are some of the key workflow steps that allow the user to complete this task. Once a user creates or uploads their organization's jobs through a Korn Ferry consultant, they can select them from the main job list or organization (matrix) view, and compare up to 5 jobs at a time. This allows someone to consider similar or related jobs when designing an organization's structure or evaluating a particular job.
Compare your organization's Jobs
Select from the Job List
Compare up to 5 jobs
View your organization structure as a whole
Users are also able to edit and evaluate jobs from the comparison. Below I show how we help guide the user through Korn Ferry's specialized job evaluation process. We guide them to make probable choices when choosing evaluation values and prompt with errors when they select unlikely combinations based on Korn Ferry's thoroughly vetted work measurement algorithm. This helps the user to make better job evaluation choices, resulting in a healthier organization structure.
Evaluate your organizations jobs
Edit compared jobs
While these are two of the main concepts of the work that is able to be accomplished in Architect, there are multiple other features including Job Benchmarking, Custom Grade Sets, and specialized Executive-Level Jobs that allow the user to complete their organizational structure work in a more efficient way. As the only Product Designer on the project, I designed all final screens shown.
Korn Ferry Design System
Korn Ferry uses a design system to create a consistent feel throughout its applications. Part of my role as a Product Designer is maintaining, updating and improving the design system that all product designers use.
In addition to adding new reusable components to the system, one of my first tasks was to compile our current Sketch symbols and individual application brands into a universally accessible system that development could reference to improve consistency from design to developed product. Below you can see how I broke down and documented some of the sections of our system, which was posted to Zeplin and allowed development to create pixel-perfect replications of our patterns. This has been an important resource for both development and design, as we have one centralized location to point to when discrepancies in patterns come up.
The process of creating this reference point was combing through the products, consolidating legacy design, updating existing symbols, and creating new ones for missing patterns in the system. While completing this process, I was also checking for accessibility. As Korn Ferry has an incredibly large and diverse customer base, accessibility of the products is crucial. Below you can read through some of the documentation I wrote to support the system.
Our development team also owns a component library that contains live coded versions of design patterns. When I was introduced to the component library, it had not been updated in 2 years. A system that is not well-maintained is not useful, so I completed an audit to call out which components were in parity with our most recent patterns and which components needed brought up to date to create a more effective work process between design and development. Below you can see a snapshot of the audit file I created, which gives a sense of just how robust the Korn Ferry Design System is.
After completing the audit, I created a new look for the library interface, which you can see below. I wanted to ensure navigation was simple and effective, and that developers and designers alike could easily access what they need from the library. This project is ongoing and will result in a central location development can pull their code from, creating an even more consistent experience for our users.
Korn Ferry Insight
Insight is a organization insight and analytic product that is still in Beta. Our goal with Insight is to create a custom dashboard of varying statistics about the current state of your organization. Through Korn Ferry’s IP-based measurement and analysis, we can point out areas of concern or success that the user may be interested in. From each Insight 'tile', users can explore a more in-depth detail view that will help create a new direction in solving issues within their organization.
As Insight was a quickly moving initiative, multiple designers were working in tandem on this project. My contribution was around 75% of the individual tile designs and detail views. Below to the right, you can see specific tiles that I designed. Our goal was to create a consistent experience between the tiles that would give the user a quick overview of each topic and encourage them to visit the detail to learn more.
All available insight cards, availability of each card depends on the user's subscription and organization goals
As described above, from each tile the user can click 'View Details' to dive deeper into their organization's insight on a particular topic. Below you can see two examples of the detail views I designed.
Korn Ferry Sell & Korn Ferry Perform
The following redesigns are less complex in their transformation than some of work mentioned above, but are good representations of how more subtle improvement can go a long way in terms of clarity, efficiency, and elegance in a design.
The printout redesign below was created for the Salesforce-based selling module Korn Ferry Sell. The left design came from a legacy platform that is being rebuilt as Sell. The right is my solution which uses patterns I established for other printouts, and also accounts for Salesforce limitations such as choice of font. My main goal was to make the new design cleaner and more legible. I also wanted to make connections between sections more clear. I accomplished this by moving the criteria breakdown directly below the score total and positioning extraneous information near the top, as it was not directly part of the 'Scorecard' but was high-level context for someone who may use this type of report.
The final redesign below was created for an employee feedback platform called Perform. The first design on the left was created by a third party, but the team felt it lacked clarity. I was asked to make some improvements to the page without completely stripping it, and arrived at the solution on the right. I believe the largest flaw in the left design was that the user had no concept of what the values or scales meant. My solution was to present all values as a proportion of 100 percent; though the values themselves are still arbitrary, users can gauge it's relative value to the data around it as they are on a consistent scale. I added specific color values to each 25th percentile, so users can quickly scan for variations between column one and column two. Another small tweak included adding labels on each column, as it wasn’t clear what the user was comparing. My final improvement was removing the match scale on the far right as this seemed to confuse users more than it brought value. While the visual transformation of this example is not extreme at a first glance, I believe the cognitive difference is significant.
The work we do at Korn Ferry tends to be pretty complex and the examples above are only a portion of what I've worked on during my time there. If you're interested in learning any more about my work feel free to contact me using the links below.